The knowledge trap
Tuesday, July 22nd, 2008Once you put aside your experience bias, don’t be surprised if the problem turns out to be completely different than you originally thought.
http://www.guerrillaconsulting.com/newsletter/2008/issue45-jul-08.html
Mike McLaughlin has posted an interesting article on the knowledge trap that I see many consultants getting caught in. In our rush to solve problems quickly we sometimes forget to understand the whole problem first. Instead we rely on our experience to provide us with a shortcut to a solution rather than taking the time to find the right path for each particular circumstance.
